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What Is The Best Call Center Software For Small Business

Zendesk is a customer service platform that helps you deliver great experiences to every customer. Find out how Zendesk can help you deliver the best customer service.

What Is The Best Call Center Software For Small Business?

Zendesk is one of the best for small businesses.

Relate, our global customer experience event, showed us what’s new at Zendesk. If you missed it, no worries. You can still relive the action—or see our latest product announcements below.It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately.

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About This Video

Get the basics of Zendesk Support. To sign up for your own demo of Zendesk, visit: https://zdsk.co/ZendeskDemo

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Best Call Center Software Small Business | Reddit

I was pretty impressed with Zendesk at first for my shopify business. As a small business owner, I was excited to not spend a ton and have a good help desk platform that let me easily see customer value and reply to their messages quickly. As my trial came to an end, I noticed almost every good feature was locked behind a pretty premium pay wall which I couldn't reason paying given the number of CS requests I get.

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Is Easy To Use?

Hit the ground running. Zendesk is easy to implement even if your environment is complex. Quickly scale operations, train new agents, and launch new products without worrying about clunky administrative tasks.

Does It Help Me Cut Costs?

Yes. Small business software (SMB SaaS) is created for the purpose of curring costs or skyrocketing revenue. If it can't serve that purpose, you won't use it. And if you won't use it, other people won't either. Becuase they'll have the same problem as you. If a company runs out of customers, they go out of business. Every piece of reliable software on this planet WILL save you money... So long as you use it to its full potential (most don't).

Top 3 Zendesk Alternatives


Cloud phone system built for SuperReps. Cloud phone system purpose-built to boost rep productivity. Add superpowers to your CRM. Save up to 12hrs/week per rep with 100+ integrations. G2’s #1 choice for ease of use. No setup fee.A phone system that allows you to make and receive calls using local phone numbers in 58 countries. Ideal for remote and co-located businesses serving international clients, it lets sales and support teams track and log calls and messages automatically. Moreover, it automates repetitive tasks to optimize productivity.

Click here to learn more about JustCall

Freshcaller (formerly Freshdesk Contact Center)

Elevate care with fast and easy conversations. Make it easy for your agents to provide exceptional voice service with an intuitive, all-in-one contact center solution.Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.

Click here to learn more about Freshcaller (formerly Freshdesk Contact Center)


Provide excellent customer service. Answer more tickets with all-in-one help desk software.A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.

Click here to learn more about LiveAgent

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