icon arrow up

What Is The Best Customer Experience Management Software For Small Business

Zendesk is a customer service platform that helps you deliver great experiences to every customer. Find out how Zendesk can help you deliver the best customer service.

What Is The Best Customer Experience Management Software For Small Business?

Zendesk is one of the best for small businesses.

Champions of Customer Service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately.

Click here to learn more about Zendesk

Zendesk Overview Demo

About This Video

Learn the basics of Zendesk Support software.

Watch the video on YouTube.

Best Customer Experience Management Software Small Business | Reddit

I was pretty impressed with Zendesk at first for my shopify business. As a small business owner, I was excited to not spend a ton and have a good help desk platform that let me easily see customer value and reply to their messages quickly. As my trial came to an end, I noticed almost every good feature was locked behind a pretty premium pay wall which I couldn't reason paying given the number of CS requests I get.

View Full Thread On Reddit about

Is Easy To Use?

Hit the ground running. Zendesk is easy to implement even if your environment is complex. Quickly scale operations, train new agents, and launch new products without worrying about clunky administrative tasks.

Does It Help Me Cut Costs?

Yes. Small business software (SMB SaaS) is created for the purpose of curring costs or skyrocketing revenue. If it can't serve that purpose, you won't use it. And if you won't use it, other people won't either. Becuase they'll have the same problem as you. If a company runs out of customers, they go out of business. Every piece of reliable software on this planet WILL save you money... So long as you use it to its full potential (most don't).

Top 3 Zendesk Alternatives


Analyze user behavior in ways never possible before. Smartlook is the missing puzzle piece in analyzing user behavior. Get real qualitative insights that help you improve your mobile app and website.Aims to deliver qualitative analytics using various optimization tools such as event tracking and sessions. Its main functionalities include click heatmaps, visitor recordings, funnels, and event tracking. Combining the data from these features will allow you to improve the performance of your web pages and optimize them for conversion.

Click here to learn more about Smartlook


Great brands are built on happy customers. Accelerate growth with a full suite of solutions for customer reviews, visual marketing, loyalty & referrals, and SMS marketing.Yotpo is a marketing app for ecommerce stores. It helps online stores generate product reviews and use these reviews to boost sales. A plug-and-play social reviews and ecommerce app, Yotpo collects more verified reviews than any of its counterparts. It also gives customers a simple and smart mobile-first reviewing experience.

Click here to learn more about Yotpo


The better way to grow your local business. Easy-to-use tools to get more customers and give them a better experience—so you can stay focused on what you do best.Podium is a robust online review software designed to help organizations power local interaction.

Click here to learn more about Podium

Get $10 From AppSumo

AppSumo is a software marketplace where entrepreneurs and business owners can shop for the hottest deals on the best, new software on the market.

Get $10 in software credits just for signing up with the link below. :)

If you're uncomfortable with us earning a few pennies for your click, you can check them out directly at https://appsumo.com


Click Here To Get $10 Free From AppSumo (just for giving them your email address).

Get great insight from our expert team.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By signing up you agree to our Terms & Conditions