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What Is The Best Customer Support Software For Small Business

Freshdesk is the leading customer service software that makes it easy for you to delight your customers by delivering effortless customer service, reducing support costs by up to 50%, and providing a single place for all customer interactions.

What Is The Best Customer Support Software For Small Business?

Freshdesk is one of the best Customer Support Software for small businesses.

Delight your customers with effortless customer service. Engage in more meaningful conversations every day, across every channel, with every customer.Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

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Freshdesk vs Zendesk: Choosing Between the Leaders on the Market

About This Video

If you struggle to decide whether it will be Zendesk or Freshdesk, that will power up your business, we're here to help. Our team prepared a visual comparison so you can make an informed decision.

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Best Customer Support Software Small Business | Reddit

Hi all I’m sure this topic has been discussed before but there’s so many new software that comes out each year. I am looking for recommendations for customer support software. Right now, my top option is Zendesk while also comparing helpscout, and freshdesk. I haven’t gone too deep in the research of each one. I’ve considered Gorgias too but it’s a little too pricey at this stage.

A little background, I do fairly high ticket items (AOV $400+) and averaging around 6 - 10 sales per day. So the amount of support tickets isn’t too high and is still managed by myself. But eventually, I’d like something in place in order to transfer over to a VA to run the support side of things.

Current needs is email support management, and if it can incorporate my social media support management, that’s a plus too.

What software do you use and what has been your experience with that software? Any input helps! Thank you

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Is Easy To Use?

Yes, Freshdesk is very easy to learn and use. Freshdesk is easy to use and takes little time to get started with. Further, it is configurable and customizable.

How Does It Save Me Money?

Yes. Small business software (SMB SaaS) is created for the purpose of cutting costs or skyrocketing revenue. If it can't serve that purpose, you won't use it. And if you won't use it, other people won't either. Becuase they'll have the same problem as you. If a company runs out of customers, they go out of business. Every piece of reliable software on this planet WILL save you money... So long as you use it to its full potential (most don't).

Top 3 Freshdesk Alternatives


Champions of Customer Service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

Click here to learn more about Zendesk

Salesforce Service Cloud

Earn lifelong customers with efficient, connected service. Boost customer loyalty through AI-powered workflows and automation. Provide connected personalized service across every touchpoint. Get to the heart of service with the world’s #1 customer service software.A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.

Click here to learn more about Salesforce Service Cloud


The ONLY all-in-one, B2B focused, customer service platform

Increase customer satisfaction, retention, and revenue by bringing customers to the center of your businessTeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.

Click here to learn more about TeamSupport

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