What Is The Best Digital Asset Management Software For Small Business?
monday.com is one of the best Digital Asset Management Software for small businesses.
A cloud-based platform built for a new way of working.The platform is considered one of the best project collaboration tools around as it was designed for teams to work together in a seamless manner. You can easily shift from paper-based process flow to a 100 percent cloud-based workflow using the platform’s advanced scheduling capabilities. Aside from enhanced productivity, you can also minimize manual entry errors. This will significantly improve your brand’s trustworthiness.
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Everything you can do with monday.com
About This Video
Everything you can do with monday.com — even remotely.
Best Digital Asset Management Software Small Business | Reddit
I own a smallish agency. We have been operating for almost 14 years.
I was unfortunately lured by the ads on Youtube about the potential of this software. The setup was complex, and we consulted with a few Monday experts and spent around $20,000 to have it customized to our needs. (For reference, this wasn't a "cheap" supplier - we received quotes from about 6 companies and this was mid-range, with the cheapest being $14,000)
I wanted to share my story, especially with any other small businesses owners as our experience with Monday has been almost catastrophic to my business.
The setup was estimated to take 1-2 months. It ended up being 6 because my account seemed to be plagued with unknown issues.
We did things the right way, we consulted an expert who understood the system. None of the below is caused from "user error" and it has all been confirmed as software bugs.
Here's a list of a few of the many issues we faced
Broken connections - Monday is basically a collection of spreadsheets that link together, and those links remaining is crucial to it working properly. Our account seemed to be plagued with a "unique bug" which meant these linkages broke. This is hugely important because jobs got lost and forgotten because of these broken linkages. The solution is offered by Monday support was to migrate to a new account. We lost about a month worth of data in this process, and this is a month's worth of billables we had to manually work out.
Automations only sometimes work - Monday is built on its automations. Some are incredibly simple (eg: When task A is complete, notify the owner of task b) As this automation would only sometimes work and as such, work got missed.
Non-existent support - Each ticket takes weeks to even be reviewed properly. With one ticket, when we were finally able to speak with someone (after asking numerous times) I was advised that as we are only a "small account" we have to wait our turn in the queue. (we pay about $6,500 a year for the software).
Unhelpful support - In one of our support tickets, we sent very detailed logs of everything we had tried to fix the issue so far and included screenshots. We documented the different browsers we tried, different computers, different accounts, all the standard tier 1 fixes (clearing cache, changing internet connections, etc). The response from their support was 2 paragraphs of apologizing for the issue and then suggesting we start by clearing the cache. There was an email chain of 8 emails back and forth, and every single one of my responses was "what you are asking me to do, we've already done, as listed in our first email.)
Bad advice - As Monday is built on boards connecting, one of the recommendations we received was to clear the connection and start again. I asked them to confirm this was 100% as relinking all the jobs was a cumbersome process (8 hours of manual relinking). They said yes. We did this, and the problem still persisted. We were moved to another support person, and no fucking joke, the first thing they asked us was "have we cleared our cache or tried another computer." After losing my patience and telling them to read the previous email chain (that was apparently sent to them.) they apologized and said they were having technical issues so weren't able to see it. I was told they would get back to me. Once they finally did (almost a week later) their recommendation was to unlink the boards and link them again (the very advice that didn't work that had me transferred through to this person in the first place.)
"Engineers" that are never available - Every conversation with Monday support always ends with us being told the issue will need to be escalated to the engineers. We're still waiting for a response from them for the first issue we raised weeks and weeks ago. Any time we ask for a progress report, any support person we speak to will say the same thing "The engineers need just a little more information, can you please send us a recording of xyz" to which my response is always the same "I've already sent you multiple recordings of that, every other time you asked. But here's another one." As of today, engineers still haven't been able to find the time to look at my issue. Guess I must just be that "small" of an account that it's not worth their time.
How this has almost ruined my business - At any one time, we have about 60 projects active. Accurate and reliable data is crucial because we need it for our billing. Since using Monday, our billable hours have dropped by almost 40%. This is purely because we honestly have no idea what anyone is doing. The team is working mostly from home, and we've had to resort to asking them to email over what tasks they are working on, the status of them, etc. We literally have to create spreadsheets and manual gantt charts to even understand what's going on. Because so many things were getting lost, projects stared to fall behind and this caused a cascading effect. My team is amazing, they've all voluntary been working overtime to help us clear the back log, but even with that it's not enough time to recoup all the time we've lost. As our projects are time-sensitive, we've not lost clients.
Our end result with Monday.com?
Almost 40% fewer billable hours.
Increase in 15% wage costs because of all the overtime.
Loss of 7 clients because we were delayed on their projects.
An entire team of people who seethe with anger at this product and want us to switch.
If we weren't just recovering from this pandemic, we could have potentially absorbed the above. But as it stands, on the back of 2 incredible difficult years, the above has almost killed us.
Is Easy To Use?
Yes! Though this software does have a little bit of a learning curve (which one doesn't?!)... once you get the hang of it, it'll transform your business and make it far more efficient and profitable.
How Does It Save Me Money?
Yes. Small business software (SMB SaaS) is created for the purpose of cutting costs or skyrocketing revenue. If it can't serve that purpose, you won't use it. And if you won't use it, other people won't either. Becuase they'll have the same problem as you. If a company runs out of customers, they go out of business. Every piece of reliable software on this planet WILL save you money... So long as you use it to its full potential (most don't).
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Screen Recording software for any occasion!
Bandicam is a lightweight screen recorder software for Windows that can capture anything on your PC screen as a high-quality video. This app also makes it possible to record a certain area on a PC screen, or capture a game that uses the DirectX/OpenGL/Vulkan graphics technologies.
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