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Is Marketing via SMS Still Relevant in 2023?

SMS marketing has become more relevant than ever. In fact, it's one of the top channels for reaching customers and keeping them informed about your business.

With the rise of digital ads and their vast targeting capabilities, many people think that SMS marketing has been rendered obsolete. This couldn't be farther from the truth. 

In fact, with people using their mobile phones as their primary method of communication and accessing the internet, SMS marketing has become more relevant than ever. Along with the same technology that has made digital ads so successful, SMS marketing can achieve open rates as high as 98%, making it one of the top channels for reaching customers and keeping them informed about your business.

The History of SMS Marketing

SMS marketing is a form of digital marketing that marketers have been using for over two decades. With the rise of mobile technology, marketing via SMS became popular in the late 1990s and became a staple of marketing professionals.

SMS marketing allowed businesses to quickly and easily reach their customers with short, personalised messages that could be sent directly to their phones. These messages were excellent for advertising products and services in the early days, but they quickly evolved to include loyalty programs, coupons, and other promotions.

Today, marketing via SMS is still an effective way to reach customers. Marketers used SMS to send targeted promotions to specific customer segments and to encourage customers to take specific actions. Businesses can also use it to notify customers of discounts, events, and other related information. 

SMS messages are also a great way to stay in contact with customers and build relationships. With the emergence of new technologies, SMS marketing is becoming even more powerful and can be used to send personalised offers, automated reminders, and other communication.

How SMS Marketing Works

SMS marketing uses SMS messaging to reach customers. It allows businesses to send their customers promotional messages, reminders, offers, and alerts. By leveraging the ubiquity of mobile devices, SMS marketing is highly effective at reaching customers with important information.

When a business sends an SMS message, it arrives at the customer's mobile device as a text message. Customers can then respond to the SMS, and the company collects the responses. This allows businesses to record customer interaction, create personalised messages, and measure the success of their campaigns.

SMS marketing is an excellent way for businesses to stay connected with their customers and build relationships with them. It is also an effective way to promote products and services and drive sales. With mobile devices becoming the primary mode of communication, SMS marketing is still very relevant in 2023.

Why SMS Marketing Is Still Relevant

Marketing via SMS is still relevant in 2023 because it is a reliable, cost-effective and quick way to reach customers. Text messages are opened and read almost immediately, providing an excellent opportunity to reach customers with timely, personalised messages. Moreover, SMS messages are direct and to the point, making them a great way to get a message across quickly and effectively.

SMS marketing is great for staying in touch with customers, sending out updates about promotions and new products, and reminding them about appointments and other events. Furthermore, SMS marketing is excellent for building customer relationships by offering exclusive discounts and promotions to those who opt-in to receive messages. 

It's crucial to note that marketing via SMS works if done as part of a comprehensive digital marketing strategy and should be used in conjunction with other channels like email, social media, and more. SMS marketing is still a powerful and effective tool for reaching customers, but it needs to be combined with other channels to succeed.

What Kind of Businesses Can Use SMS Marketing?

SMS marketing can be used by almost any type of business, as it is a versatile and cost-effective way to reach customers. It is particularly effective for companies with a large customer base and those looking to target local customers.

Residential cleaning companies and businesses in the hospitality, retail, and entertainment industries are well-suited to SMS marketing, as they can send updates about new products, services, and promotions.

Additionally, healthcare, beauty, and fitness businesses can use SMS marketing to send out appointment reminders, special offers, and other updates. In short, any company looking to reach its customers quickly and efficiently should consider using SMS marketing as part of its digital marketing strategy.

How to Use SMS Marketing Effectively in 2023

SMS marketing is still a viable option for businesses in 2023. While other forms of digital marketing may have become more popular, SMS messaging remains a highly effective way to reach customers and promote your brand. Businesses should follow best practices such as providing customer value, crafting personalised messages, and taking advantage of Automation.

Here are six tips for a successful SMS marketing campaign.

1. Develop a Clear Message

Before sending out SMS messages, ensure you clearly know what you want to communicate to your customers. Keep your message intentional and brief.

2. Personalize Your Messages

Make sure to include personalisation in your messages. Use the customer's name or other details to tailor the message to them.

3. Include a Call to Action

Make sure to include a call to action in your messages. This could be a link to a product page, a discount code, or any other type of offer.

4. Use Automation

Automation is critical when it comes to SMS marketing. Automation can help you save time, ensure accuracy, and reach the right people.

5. Track and Analyse Results

After you've sent out your messages, track and analyse the results. This will help you understand what's working and what's not so you can adjust your strategy.

6. Give an Incentive

Offering incentives such as discounts or freebies can greatly encourage customers to engage with your messages. This will incentivise them to take the desired action and create a positive association with your brand.

By following these tips, you can be sure that your SMS messaging effectively reaches and engages your customers.


SMS marketing is an effective way to engage customers in 2023. With its ability to deliver messages directly to users' phones, SMS marketing offers a direct, personal way to connect with customers and ensure that they receive the latest updates and offers from your business. Additionally, SMS marketing can create incentives that encourage customers to take the desired action, such as discounts or freebies, making it a great way to foster a positive relationship with your customers. With its many benefits, SMS marketing will remain a powerful tool for businesses in 2023 and the future.

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