SMS service marketing is a relatively new and effective way to reach potential and existing customers. By sending text messages directly to their mobile phones, businesses can communicate offers, updates, or reminders in a way that is highly convenient for customers.
In this guide, we will look at SMS service marketing, the ways it can benefit your business, and the best practices to succeed in this type of marketing strategy.
What Is SMS Service Marketing?
SMS service marketing is a type of marketing that uses text messages to promote products or services. Businesses can use SMS service marketing to reach out to potential and existing customers and to promote special offers or discounts.
SMS service marketing can be an effective way to reach a large number of people with a message that is concise and to the point. Because text messages can be easily read on a mobile phone, they are an ideal way to reach people on the go.
How Does SMS Service Marketing Work?
Businesses can use SMS service marketing to connect with customers and potential customers by using special offers, coupons, and other promotional messages. SMS service marketing is a quick and easy way to reach many people with your marketing message.
To use SMS service marketing, businesses first need to sign up for a service that provides the ability to send text messages to a large number of people. These services usually charge a monthly fee, and businesses can choose how many text messages they want to send out each month.
Once companies have signed up for a service, they can create their marketing message and send it to their customer list.
Why Should You Invest in SMS Service Marketing?
1. SMS Marketing Complements Your Overall Business Strategy
SMS marketing can be a great complement to your overall business strategy, providing a quick and easy way to reach your target audience.
First, it can help you reach a wider audience and promote your brand to potential customers. You can use SMS to share links to your latest blog post or the product page to generate more traffic. Finally, SMS marketing can keep your customers coming back with loyalty programs and rewards.
2. SMS Marketing Is a More Personal Approach than Email
SMS marketing is a more personal approach than email for a number of reasons. With SMS marketing, you can include the recipient's name in the message, making it more likely to catch their attention. You can also segment your SMS list to send different messages to different groups of people based on their interests or demographics.
3. SMS Marketing Directly Targets a Specific Audience
SMS marketing is a powerful tool for reaching a specific audience with a targeted message. Unlike other marketing channels, SMS allows businesses to reach customers directly on their mobile devices.
SMS marketing can send coupons, promote sales, or even remind customers of upcoming appointments. Because SMS messages are short and to the point, they are more likely to be read and acted upon than other marketing messages.
What Are the Best Practices for Effective SMS Service Marketing?
1. Get Consent to Send Messages to Your Customers
Before you start sending out text messages to your customers, you must ensure that you have their consent. This means that you should have them opt-in to your SMS marketing campaigns. You can do this by including a checkbox on your website or sign-up form that allows them to opt-in to receive text messages from you.
2. Do Not Bombard Your Users with So Many Text Messages
One of the biggest mistakes businesses make with SMS marketing is bombarding their users with too many text messages. This will not only annoy your customers, but it will also make them more likely to opt out of your SMS marketing campaigns. Therefore, it is important to limit the number of text messages you send.
3. Make Sure Your Text Messages Add Value to the Recipients
Your text messages should always add value to the recipients. This means they should be informative, helpful, or otherwise beneficial to the recipients. Sending out text messages that are nothing more than advertisements will annoy your customers and make them less likely to purchase your products or services.
4. Keep Your Text Messages Short
Another critical best practice for SMS marketing is to keep your text messages short. This is because people are more likely to read and respond to more concise text messages than they are to longer ones. Therefore, you should try to limit your text messages to 160 characters or less.
5. Give Your Customers an Option to Unsubscribe
It is vital to give your customers the option to unsubscribe from your SMS marketing campaigns. This can be done by including an unsubscribe link in every text message you send. This will allow customers to opt out of your SMS marketing campaigns if they no longer wish to receive text messages from you.
6. Use Keywords and Abbreviations Sparingly.
While keywords and abbreviations can help get your message across in a limited number of characters, it's important to use them sparingly. Overuse of keywords and abbreviations can make your messages difficult to understand and can turn off your recipients.
7. Send Your Text Messages at Appropriate Times
Finally, make sure you're sending your text messages at appropriate times. Sending a message in the middle of the night will likely annoy your customers, so try to stick to daytime hours. Also, be aware of holidays and other days when your customers may not want to receive marketing messages.
8. Use a Call to Action
Your SMS messages should always include a call to action, such as a link to your website or a coupon code. Without a call to action, your messages are likely to be ignored.
9. Test, Test, Test
Before you launch your SMS marketing campaign, it's important to test your messages to make sure they're working correctly. Send test messages to a few friends or family members to see if they can be received and understood.
10. Monitor Your Results
Once your SMS marketing campaign is up and running, it's important to monitor your results so you can see what's working and what's not. Keep track of your open and click-through rates to see how your campaign performs.
SMS service marketing is a powerful tool to help businesses reach their target audiences more effectively. By using SMS to send promotional messages, businesses can reach a wider audience and promote their products and services more effectively. In addition, SMS service marketing can also help businesses save money on marketing costs.
If you want to start marketing via SMS, check out nurturely today. nurturely+ subscriptions come with an all-in-one messaging hub to connect with customers, plus SMS templates to help you get started! Sign up today and enjoy our features!